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Mattia Ballabio · Official Resume

Mattia Ballabio

Youngstown, Ohio 44512 | 509.589.0169 | mattiaballabio8@gmail.com | linkedin.com/in/mattia-ballabio

Education

Youngstown State University (YSU) — Youngstown, Ohio
Expected: December 2027
College of Science, Technology, Engineering, and Mathematics (STEM)
Bachelor of Science in Computer Science  |  GPA: 3.81  |  Minor: Mathematics
Involvement: Choose Ohio First Scholarship Program – STEM Advancement Integrating Data

Work Experience

Tier 1 Service Desk Assistant – Youngstown State University
August 2026 – Present
Youngstown, OH
  • Resolve IT support tickets campus-wide using TeamDynamix (TDX), ranging from password resets to multi-step hardware, software, network, and account troubleshooting.
  • Provide real-time support by phone, email, and in person to students, faculty, and staff, following up to confirm full resolution.
  • Diagnose and troubleshoot connectivity, account access, and device issues across a wide range of campus systems.
Mobile Expert – T-Mobile
December 2025 – Present
Boardman, OH
  • Assist customers with mobile line and device purchase, setup, activation, and troubleshooting, including network, account, and device-related issues.
  • Provide real-time support both in-store and digitally, helping customers resolve technical concerns efficiently.
  • Deliver strong customer service while guiding users through plans, features, and mobile solutions tailored to their needs.
Shift Lead and Consultation Agent – Best Buy
October 2023 – December 2025
Boardman, OH
  • Provided hands-on technical troubleshooting through Geek Squad, resolving hardware, software, and connectivity issues across multiple devices.
  • Supervised and supported a team of 60+ employees while managing escalated customer concerns and training new team members.

Personal Projects

Virtualized Systems and Container Management
  • Built and managed a Proxmox-based virtualization environment to simulate enterprise-level IT infrastructure.
  • Configured and maintained multiple Linux containers (LXC) and virtual machines (VMs) to run business-critical services in isolated environments.
  • Utilized Docker for application deployment, implementing secure networking and access controls across systems.
Data Mine – YSU Athletics Analytics Team
Fall 2026 – Spring 2027
  • Collaborating with a cross-functional student team, over a two-semester, project-based research course, to build a data-driven roster/recruiting evaluation solution for the YSU Athletics Department.
  • Analyzing athletics performance and recruiting data to help design an algorithm supporting roster decisions for incoming freshmen and transfer athletes.
  • Gaining hands-on experience across the full data pipeline — data cleaning, analysis, and solution design — in a real-world, semester-long applied research environment.

Honors and Awards

Computer and Technical Skills

Programming Languages: Python, SQL, Java, C++, HTML5, CSS, JavaScript
Software & Tools: TeamDynamix (TDX), Packet Tracer, Docker, Cloudflare, Proxmox, Visual Studio, Microsoft 365 (Word, PowerPoint, Excel, Outlook, OneDrive, etc.)
Technical: System troubleshooting and optimization (hardware and software), remote support, cloud-based service management, desktop and server assembly and management, network configuration.
Languages: English (Fluent), Italian (Native), Spanish (Proficient)