Open to Software Engineering & Systems Internships (2026–2027)

Hi, I'm Mattia Ballabio

Computer Science & Mathematics at Youngstown State University

Bridging enterprise IT systems engineering, Proxmox virtualization, and sports data analytics. Passionate about architecting scalable infrastructure, containerized deployments, and data-driven decision algorithms.

GPA: 3.81 / 4.0 Proxmox & Docker Virtualization YSU Athletics Analytics Choose Ohio First Scholar

Explore Projects Interactive Terminal View Resume

YSU CS & Math GPA

President's & Dean's List

Team Supervised

Shift Lead & Geek Squad

Academic Honors

Spring '25,'26 / Fall '24,'25

Languages Spoken

English, Italian, Spanish

Profile & Background

About Mattia

A dedicated problem solver with deep roots in systems infrastructure, software design, and real-world team leadership.

Systems Mindset & Analytical Rigor

I am a Computer Science major and Mathematics minor at Youngstown State University. My technical journey combines hands-on enterprise IT support, server and network virtualization, and applied sports analytics.

Whether diagnosing complex network and hardware failures across campus systems, orchestrating containerized Linux environments on Proxmox, or engineering recruiting algorithms for collegiate athletics, I thrive on building efficient, resilient solutions.

Multilingual Communication

🇮🇹

Italian

Native

🇺🇸

English

Fluent

🇪🇸

Spanish

Proficient

Youngstown, OH 44512 mattiaballabio8@gmail.com

Education

Youngstown State University

Exp: Dec 2027

College of Science, Technology, Engineering & Mathematics (STEM)

Bachelor of Science in Computer Science

Minor: Mathematics GPA: 3.81 / 4.0

Key Academic Involvement

Choose Ohio First Scholarship Program

STEM Advancement Integrating Data

Academic Standings:

President's List (Spring '25, Spring '26) Dean's List (Fall '24, Fall '25)

Youngstown, Ohio STEM Excellence

Professional Journey

Work Experience

Proven background in campus-wide enterprise support, customer tech advocacy, and large-scale team supervision.

August 2026 – Present

Tier 1 Service Desk Assistant

Youngstown State University

Youngstown, OH

Resolve campus-wide IT support tickets using TeamDynamix (TDX), handling hardware, software, network connectivity, and account troubleshooting.
Provide live real-time support via phone, email, and in-person to university students, faculty, and administrative staff, ensuring full resolution.
Diagnose and troubleshoot connectivity, account permissions, and device compatibility across diverse campus ecosystems.

TeamDynamix (TDX) Campus Networks Hardware/Software Diagnostics Access Management

August 2026 – Present

December 2025 – Present

Mobile Expert

T-Mobile

Boardman, OH

Assist customers with mobile line and hardware device purchase, setup, carrier activation, and network troubleshooting.
Deliver real-time technical support both in-store and digitally, troubleshooting operating systems and cellular/WiFi connectivity.
Deliver high-impact customer service while guiding users through tailored mobile architectures and data solutions.

Mobile OS (iOS/Android) Cellular Networks Customer Engineering Account Architecture

October 2023 – December 2025

Supervised 60+ Employees

Shift Lead & Consultation Agent

Best Buy / Geek Squad

Boardman, OH

Delivered hands-on hardware and software repair through Geek Squad, diagnosing motherboard, storage, OS, and connectivity issues.
Supervised, coached, and scheduled a multidisciplinary team of 60+ employees, resolving escalated customer technical crises.
Honored with the FY25 Q1 MVP Revenue and Memberships Award (May 2024) for operational excellence and team leadership.

Geek Squad Diagnostics Team Leadership (60+) Hardware Repair MVP Award Winner

October 2023 – December 2025

Engineering Work

Featured Projects

Hands-on virtualization environments, enterprise container deployments, and machine learning analytics.

Infrastructure & Cloud Personal Lab

Virtualized Systems & Container Management

Engineered and maintained a full-scale Proxmox-based virtualization environment simulating enterprise IT infrastructure. Built isolated Linux Containers (LXC) and Virtual Machines (VMs) running business-critical microservices with Docker deployment and Cloudflare edge security.

Proxmox VE hypervisor running nested VMs and isolated LXC containers

Automated Docker container orchestration with reverse proxy routing

Cloudflare Zero Trust integration, VLAN network segmentation & strict ACLs

Proxmox VE Docker Linux (LXC/Debian) Cloudflare Packet Tracer Network Security

Applied Research & ML Fall 2026 – Spring 2027

Data Mine – YSU Athletics Analytics Team

Collaborating across a two-semester, project-based applied research initiative to engineer a data-driven recruitment and roster evaluation solution for the Youngstown State University Athletics Department.

Architected an evaluation algorithm to optimize recruitment of incoming freshmen & transfers

Full end-to-end data pipeline: statistical extraction, cleaning, normalization, and predictive models

Direct cross-functional collaboration with collegiate athletic directors and research mentors

Python SQL Pandas & NumPy Sports Analytics Data Cleaning Algorithm Design

Interactive Sysadmin Console

Proxmox Lab Terminal

Test Mattia's virtualized node in real-time. Type commands or click the shortcut buttons below.

mattia@proxmox-node-01:~ (LXC 101)

● ONLINE

Linux proxmox-node-01 6.8.4-pve #1 SMP PREEMPT_DYNAMIC x86_64 GNU/Linux
Welcome to Mattia Ballabio's Interactive Environment.
Type help to view available commands, or try neofetch.

Capabilities

Technical Skills Matrix

From core algorithmic programming to enterprise server infrastructure and networking.

Programming Languages

Core Languages

Python Data Analytics / Scripts

SQL Relational Queries & Schemas

Java & C++ OOP & Data Structures

HTML5 / CSS / JavaScript Modern Web Interfaces

Software & Tools

Cloud & Virtualization

Proxmox VE

Docker & LXC

Cloudflare

Cisco Packet Tracer

TeamDynamix (TDX)

Microsoft 365 Suite

Visual Studio / VS Code

Systems Engineering

Hardware & Operations

Hardware & software diagnostic optimization
Enterprise desktop & server assembly / management
Network configuration & VLAN segmentation
Cloud-based service & access governance
Remote desktop support & disaster recovery

Recognition

Honors & Awards

Distinctions recognizing continuous academic excellence and leadership performance.

Youngstown State University

President's & Dean's List

Consistently maintained an exemplary academic record:

President's List: Spring 2025, Spring 2026

Dean's List: Fall 2024, Fall 2025

Best Buy Corporation

FY25 Q1 MVP Award

May 2024 · Boardman, OH

Recognized across the district for exceptional revenue performance, membership acquisition, customer resolution handling, and leadership of 60+ team members.

Boardman High School